Customer satisfaction survey

Considering your most recent experience with [ COMPANY NAME ], was the quality of customer service you received:

Very poor   Somewhat unsatisfactory   About average   Very satisfactory   Superior

Please think about the features and benefits of [ PRODUCT NAME ]. How satisfied are you with the [ PRODUCT NAME ]:

Very poor   Somewhat unsatisfactory   About average   Very satisfactory   Superior

How would you evaluate the customer service representative from [ COMPANY NAME ]:

Strongly agree Agree Neutral Disagree Strongly disagree The customer service representative was very courteous   The customer service representative handled my call quickly   The customer service representative was very knowledgeable

How would you evaluate your most recent service contact with [ COMPANY NAME ]:

Strongly agree Agree Neutral Disagree Strongly disagree The waiting time for having my questions addressed was satisfactory  My phone call was quickly transferred to the person who best could answer my question  The automated phone system made the customer service experience more satisfying

All in all, to what extent are you satisfied with [ PRODUCT NAME ] and [ COMPANY NAME ]:

Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied